Patient Feedback

This practice is committed to providing comprehensive general practice care to individuals and families. All patient consultations and medical records are kept strictly confidential.

If you are unhappy about any aspect of the care you receive from this practice we are keen to know about it.

Please feel free to talk to one of the partners or the manager about any problems you have with the service we provide. We believe that problems are best dealt with in the practice. Indeed, we want to know if you are concerned about any aspect of our service.

However, if you do feel there is a problem you wish to take up, you may prefer to contact the Victorian Government centre for handling complaints. The address is:

Health Services Commissioner
30th Floor, 570 Bourke Street, Melbourne, Vic. 3000.
Telephone: (03) 8601 5200 Freecall: 1300 582 113
www.hcc.vic.gov.au
Fax: (03) 8601 5219